Legal Terms
& Conditions
Legal protection
Last Updated: 20 June 2025
Welcome to Window Warriors. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
Please read these Terms carefully before engaging with our services. They contain important information about your legal rights, remedies, and obligations.
Acceptance of Terms
By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms, including any additional guidelines, policies, or rules referenced herein. If you are using our services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.
Description of Services
Window Warriors provides installation, replacement, and repair services for UPVC windows, doors, and related products. We offer consultations, quotations, and professional installation services. Our website serves as an information portal about our services, allowing you to request quotes, schedule consultations, and learn more about our products and services.
User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.
Quotes and Service Agreements
When you request a quote or book our services, you understand that:
- All quotes are subject to a site visit and assessment by our professionals.
- Prices may vary based on the specific requirements of your project.
- Any quote provided is valid for the period specified on the quote document.
- A formal agreement will be created upon acceptance of a quote, which may include additional terms specific to your project.
- Deposits may be required to secure your booking, as detailed in your service agreement.
Payment Terms
Payment terms will be specified in your service agreement. Generally:
- We may require a deposit before commencing work.
- Payment methods will be indicated on your invoice.
- Final payment is typically due upon completion of the installation or service.
- Late payments may incur additional charges as specified in your service agreement.
Cancellation and Refunds
Our cancellation and refund policy is as follows:
- Cancellations must be made with reasonable notice, as specified in your service agreement.
- Deposits may be non-refundable if materials have been ordered or preparation work has begun.
- Refunds, if applicable, will be processed within the timeframe specified in your service agreement.
- Custom-ordered products may not be eligible for refunds once the order has been placed.
For complete details on cancellations and refunds, please refer to your specific service agreement or contact our customer service team.
Warranties and Guarantees
We provide warranties on our products and services:
- All installations come with a workmanship guarantee, as detailed in your service agreement.
- Product warranties vary by manufacturer and will be provided to you upon installation.
- To maintain your warranty, you must follow the care and maintenance instructions provided.
- Warranty claims should be submitted in writing to our customer service team.
Specific warranty terms and conditions will be provided with your installation documents.
Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Window Warriors or our content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works from our content without our express written permission.
User Content
If you submit reviews, comments, or testimonials to our website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide. You represent that you have the rights to provide such content and that it does not violate any third-party rights.
Limitation of Liability
To the fullest extent permitted by law, Window Warriors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use our services; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from our services; or (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our service.
Indemnification
You agree to defend, indemnify, and hold harmless Window Warriors, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of our services or your violation of these Terms.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the courts located within England and Wales for the resolution of any disputes arising from these Terms or your use of our services.
Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of any material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our services after such modifications will constitute your acknowledgment of the modified Terms and agreement to be bound by them.
Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Have Questions About Our Terms?
Our team is here to clarify any aspects of our terms of service. Feel free to reach out with your questions.